Stock / Hearts and Arrows diamonds Original / Guestbook feedback Gallery / Hand Made Jewellery Diamonds / Price calculator

Jason Withers
Anything is possible with your own exclusive master jeweller
Original-Diamonds Limited ©®
HomeSend LetterSitemap

Diamonds Brisbane Sydney
We have 1 guest online

Customer Service

Our newsletter

Enter your e-mail to subscribe to our monthly newsletter

Your e-mail

View newsletter archive

Our Reviews


Q Certified Jeweller

Q Report

The Q Report provides our customers with immediate world wide insurance against loss or damage for a 12 month period. This unique innovation is a world first. Click here for more...

Home > Customer Service >

Customer Service

Cleaning & Servicing

Dust, pollution and other build up from daily wear will diminish the brilliance of your jewellery over time.

We offer lifetime cleaning and polishing of all jewellery purchased at Jason Withers Original Diamonds as a complimentary service to our valued customers.

We recommend that you visit Jason Withers Original Diamonds for a professional clean, polish and check at least once a year to ensure that your jewellery remains in pristine condition.

Five Year Warranty

At Jason Withers Original Diamonds we offer a five year manufacturer's warranty which covers you under the following terms and conditions:

  1. The warranty will be valid for the duration of five (5) years from the sale date
  2. It does not cover, as judged by an employee of Original Diamonds, malicious damage, damage or loss caused by unreasonable force, conditions, or misuse;
  3. The warranty is only applicable to manufacturing fault and;
  4. Expected and reasonable wear-and-tear within the five-year period.
  5. Within reasonable conditions, Original Diamonds will cover the cost of replacing (to equal or greater value) and/or repairing:

    • The mount of the ring/other jewellery item
    • Any claws or settings used to retain stones;
    • Any minor stones which have been lost or in need of resetting
    • The tightening of settings around the centre stone/s

  6. The warranty does not cover, under any conditions, the cost of replacing the centre stone/s
  7. The warranty becomes void upon taking the item to any jeweller other than Jason Withers Original Diamonds
  8. Proof-of-purchase may be required to claim warranty.

100% Money Back Guarantee

Jason Withers Original Diamonds provides the ultimate in customer satisfaction with a 100% money back guarantee if you are not completely satisfied with your purchase to the specifications you have ordered. We also provide a 100% money-back guarantee on our GIA certified diamonds in the unlikely event they do not match or exceed your specifications. Our refund policy does not include change of mind.