Track Your Order
You may track your parcel by entering the shipping number supplied by us on dispatch of your order.
How Are Your Products Shipped?
In most cases Original Diamonds uses FedEx Express global delivery service for our shipping because it is reliable, guaranteed, traceable and insurable. Unfortunately, we cannot assume responsibility for shipping errors related to wrong shipping addresses given by clients, customs delays or agreements reached between the buyer/receiver and FedEx to forgo a signature on delivery.
While limited insurance is provided through FedEx, we cannot accept any liability should the item be damaged, lost or stolen in transit.
Can I Get Items Shipped To My PO Box Address?
Unfortunately, no. For your security, FedEx requires a physical (street) address for door-to-door delivery.
All parcels to a maximum value of USD $25,000.00, no matter how many items, will be shipped anywhere in the world for the flat rate of US$175 per shipment including limited insurance. This price is quoted on top of your purchase price and covers the costs for shipping goods from any of our international offices, to any address world wide. For goods valued over USD $25,000.00 we will individually quote in response to logistics, or assess whether the rarity and expense of the item demands a personal delivery.
Please be aware that you may be charged import duties and taxes that are levied once a shipment reaches your country. The receiver is responsible for all customs charges/import taxes. As these vary widely from country to country, please contact your local customs office for further information.
If you require any further information, please contact us